Yoko, we hardly knew ye

Oh, sure, the little press release blurbs always sound simple enough:

Effective April 2, customer service telephone hours (503-238-RIDE options 3 and 5) will be changing. The new hours will be from 8:30 a.m. to 4:30 p.m. weekdays.

On TriMet’s “Contact Us” page, the announcement is in a little highlighted text box, under a picture of “Yoko,” a pleased-looking lady with a headset. Maybe she’s pleased because she made it through an entire shift without someone saying something stupid about her name – “Yoko! You bitch, you broke up the Beatles! Har, har, har.”

Poor Yoko. She looks like a really nice lady, one who would willingly talk you through the process of getting from the affluent hipster section of SE over to Crate and Barrel in NW. She’d patiently explain the process of not getting killed by the streetcar over by the PSU bookstore, and tell you that yes, the bus is a safe and wonderful place to be.

I hope they’re not cutting Yoko’s work hours along with our phone service opportunities. Maybe she’ll don some coveralls and maintain buses with her extra time. Or maybe they’ll have her drive giant sacks of money over to former Director Fred Hansen’s house!

In the meantime, though, we get less phone service. Now, personally, I don’t use the phone service at Trimet. I’m a gambling man, and I prefer the wild uncertainty of Transit Tracker (next bus, oh, maybe in a few, maybe in 20. But, here’s a Les Schwab ad!). Transit Tracker has the added advantage of sending me weird random ads at weird random hours. I’m glad I’m not in a relationship with someone suspicious, because I can see where those late-night texts from Les Schwab might cause a problem in some households (WHAT DO YOU MEAN THAT WAS FROM LES SCHWAB??!! HE’S DEAD!!!).

People who do call are just going to have to face that fact that they are shit out of luck after 4:30. If you’re traveling on the bus, and want a live person to talk to (say, for example, Yoko), you’ll just need to plan ahead. Don’t get lost after 4:30, or it’s just you and the Transit Tracker out there in Rockwood or Parkrose or wherever you might be. Yoko is off wrenching buses, dogg. You’ll just have to figure out that next transfer by yourself.

About Dr. Jeff

Dr. Jeff, in real life Dr. Jeff Guardalabene, is a Portland-area psychologist, who logs 300-plus miles on TriMet each week. He often live-tweets his commute to avoid intellectual stimulation. He lives with his wife and their five children and blogs about psychology issues at drjeffblog.blogspot.com. Follow @Doctor_Jeff on Twitter.
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2 Responses to Yoko, we hardly knew ye

  1. AL M says:

    It’d be funny if it weren’t factual, its just sad.

  2. ehurtley says:

    Cripes. It’s already near-impossible to get a hold of anyone. Now it’s nice to know that nobody will be staffing the line during EITHER of my daily commutes…

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